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Tabadull Co. (Customer Service - Female)

Job Description
Location: Libya, Tripoli
Job function Area: Customer Service
Employment Type: Full - Time Regular / Permanent
About us
Tabadull is a new Libyan company in the e-commerce space. Our goal is to be the leading e-commerce solution for consumers and merchants in the local and regional markets. We have several products in the pipeline and we seek energized, self-motivated, self-learner and team player individuals to join us in this journey.

We are building a technical and management team who will take the challenge of building and operating the company
Position Purpose
A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job description:
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Essential Functions & responsibilities:
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Position Requirements:
 Proven customer support experience or experience as a client service representative.
 Strong phone contact handling skills and active listening.
 Familiarity with CRM systems and practices.
 Customer orientation and ability to adapt/respond to different types of characters.
 Excellent communication and presentation skills.
 Ability to multi-task, prioritize, and manage time effectively.

What we offer:
- Agile and challenging work environment.
- Team spirit.
- Performance based reward culture.

To apply, please send your resume/CV to the following email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Make sure to mention the job code and title in the subject.
Due to the high number of applicants only selected candidates will be contacted. Thank you for understanding

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


*Please indicate that you found this position on in your application.

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